Self-service portal for better customer engagement
Get our unique Self-Service Portal and mobile app for utilities to empower your customers with complete control over their preferred and used energy services.
KEY CHARACTERISTICS
Configurable layout
Customizable design
User-friendly UI
Responsive design
Mobile app
Secure Sign-Up /Log-In
Integration with other systems
Features
Build a customer community
Improve client relationships and optimize your customer support processes and costs with our flexible utility Self-Service Portal. Designed for both business and residential users, it can be smoothly integrated with other existing systems to align completely with your website and your business needs.
- Microservices architecture
- Drives website traffic and customer recommendations
- Offered with a mobile app for your convenience
Features
Encourage meter readings submission
Your customers can make enquiries, view their utility services contract, keep track of energy usage and even modify their tariff plans depending on their preferences. Reduce help desk costs by giving your clients access to submit meter readings and manage their profile information.
- Dashboard with portlets: my Readings, my Plans, my Usage and my Bills
- Automatic entry of smart meter readings
- Promotions, news and other offerings
- CO2 savings display for each meter reading submitted
Features
Be transparent on invoices and payments
Improve customer experience by providing real-time balance overview to your clients. Encourage your customers opting out of paper invoices to reduce their carbon footprint with our CO2 calculator. Invoices and payments history is made visible in order to help you build trust and provide clients with higher services transparency.
- Automated online requests and notifications
- Auto prepopulation of fields
- Easy customer support
Features
A personalized utility environment for users
Set up a user-friendly experience for your customers in the Self-Service Portal by configuring portlets and modifying widgets to their demands. For better navigation admin users have full capabilities to provide simplified access to relevant client information. Keep customers happy and loyal by allowing them to request more utility services and products from your company.
- Suitable for multiple services: gas, electricity, water, broadband, mobile, fixed telephony, TV, insurance, property management etc.
Win customers to gain more revenues
Improve your company’s performance with qualitative customer services using a simple front-end utility solution. Adopt a personalized customer approach to promote more energy and utility services to your clients with Methodia’s Self-service portal and mobile app. Our know-how and 10+ years of specialized market experience will help you excel your business in utilities and home services verticals.
OUR OFFERING
Improve customer service and reviews
Enable your customers to find the answers they seek at any time by providing them with our intuitive customer-driven AI-enhanced Self-service product and mobile app. They come with a compelling price model and extensive capabilities to digitally transform your utility business and help you differentiate among the competition. The portal and mobile app will help you boost higher engagement levels among your clients and obtain valuable customer insights into service preferences and demands.
Explore our other fully configurable customer engagement products:
Frequently Asked Questions
Can the portal be customized to suit a utility company's unique needs?
Yes, the portal can be fully customized to align with a company’s branding guidelines and be tailored to meet specific business needs, ensuring a cohesive user experience.
Does the portal provide customers with access to their historical usage data?
Yes, users enjoy access to their historical energy consumption data, empowering them to monitor usage patterns and make informed decisions based on their consumption history.
Can the self-service portal integrate with other systems?
Certainly, the self-service portal seamlessly integrates with our comprehensive 360 Utility Suite modules, including utility billing, customer relationship management, and meter reading systems. This integration ensures data consistency and operational efficiency across platforms.
Is the self-service portal capable of accommodating increased user traffic?
Absolutely, our self-service utility system is designed to be scalable, meeting the growing demands of utility companies and their expanding customer base with ease. It ensures a smooth experience even during periods of increased user traffic.
FULL-MANAGED SERVICES
Our cutting-edge utility solutions come with years of industry expertise
With strong industry credentials and the diversity of customers we’ve had over the years, we leverage our know-how, hands-on experience, and products to provide significant value for your business.
- Match your budget & infrastructure needs
- Full automation of order-to-cash business processes
- Consultancy, Training & Localization needed for your success
