Get deeper customer insights

Collect and analyze data to develop personalized service offerings matching your customers’ needs.

KEY CHARACTERISTICS

Configurable layout

Customizable design

User-friendly UI

Cloud-based

User-friendly data display

Reports generation

Integration with
other systems

Features

A 360°overview on customers’ demands

Get our cutting-edge Business Intelligence software tool to visualize your utility business data in a holistic view. Using multiple integrated data sources and with a customizable dashboard, the solution is applicable for any size and type of business looking to grow in energy retail: from large, to medium and small enterprises.

Features

Agile decision-making with real-time reporting

Collect and analyze utility business information with the aim to make better use of existing resources. Combine all relevant data to drill further down into your key performance metrics, energy consumption patterns and customers’ behavior.

You have complete flexibility to create customizable reports for all internal departments’ needs, as well as for the management team’s specific requirements and meeting formats.

Gain more cross-selling opportunities

Our industry knowledge, cutting-edge technology and 10+ years of experience in energy retail, utilities and home services help us tackle digital customer demands and specific business processes, empowering companies to drive client loyalty and efficient operations.

OUR OFFERING

Turn valuable information into loyalty and profits

Utilize the power of machine learning and artificial intelligence (AI) aligned with a data-driven approach to shape your utility business strategy and elevate operational efficiency. Our Business Intelligence & Reporting solution for energy retailers and utilities will help you increase clients’ satisfaction levels by identifying customer preferences and their potential value to your company. Implement a personalized approach in customer support that corresponds better to current utility market demands.

Get details on other products for utility business growth and exceptional performance:

Billing

Customer Relationship Management Module

Customer Self-Service Portal

Business Process Management Module

Frequently Asked Questions

What are the BI functionalities that support utility data analytics?

Explore essential BI functionalities for utility data analytics, including data visualization, advanced analytics, dashboard creation, and seamless integration capabilities with other modules within the 360 Utility suite. These features elevate the utility data analysis process.

Can utility suppliers analyze user consumption patterns?

The BI module provides utility companies with charts and infographics, empowering them to make data-driven decisions by analyzing energy consumption patterns and identifying trends that impact user behavior.

Is the Business Intelligence software customizable for company-specific requirements?

Certainly, our BI tool is fully customizable, enabling users to create tailored reports and dashboards that align with the unique needs of utility suppliers. The software efficiently manages increasing data volumes and adapts flexibly to evolving business requirements in the dynamic utility sector.

Can a BI software for utilities help to improve sales performance?

Absolutely, the direct integration with our Sales & Broker portal enhances sales team activities. It monitors signed utility contracts and revenue generated by each broker, facilitating performance evaluation against previous periods. Tracking renewal rates and identifying high-converting products in each region contribute to formulating an effective sales strategy.

FULL-MANAGED SERVICES

Our cutting-edge utility products come with years of industry expertise

With strong utility industry credentials and the diversity of customers we’ve had over the years, we leverage our know-how, hands-on experience and solutions to provide significant value for your business.