Gain more customers
Uncover customer preferences and potential with competitive utility offerings and engaging user experience.
Adopt customer-driven utility products
Store your clients’ information and analyse their preferences to build their long-term loyalty to your brand
Master cross-selling capabilities
Track your customers’ behaviour & energy consumption to improve segmentation and lead generation campaigns
Excel at customer service
Improve client reviews and focus on a positive customer journey with user-friendly front-end utility products
THE CHALLENGE
Rising client expectations
Customer experiences are evolving along with new innovations in modern technology. Cloud-based SaaS solutions and real-time data are becoming extremely important to companies looking for instant access to client information.
The present customer-centric environment requires companies to implement cutting-edge business solutions to catapult them ahead of competitors. By automating main sales processes and effectively attracting and engaging qualified leads in your sales pipeline, you can stimulate revenues, cross-selling and upselling opportunities.
Do you need better visibility on your customers and sales?
THE SOLUTION
Capture customers' attention and meet new demands
Our 10+ years of market experience and scalable front-end and back-end utility solutions will help you understand client behavior and identify new opportunities for customer interactions and enhanced sales performance.
Our know-how and solutions extend across many industries:
management
services
Surveillance
OUR OFFERING
Deliver high-quality customer experiences
With our sales and customer-driven products you can smoothly target and switch new clients to your business, provide energy quotes and manage competitive tariffs. Methodia’s CRM and Self-Service Portal will assist you with valuable insights into preferred and used utility services to deepen your customer interactions and cross-selling.
Embrace the user-friendly and highly flexible Customer Support Portal for energy retail to help you increase retention by responding to inquiries and complaints quicker. Comply with industry regulations adopting the right energy messaging, market strategy and utility management products.
Customer Acquisition
Broker Portal
Customer Switching Portal
Customer Services
Customer Self-Service Portal
Customer Support Portal
Customer Relationship Management
Partners & Industry Interactions
Market Data Flows
PROFESSIONAL SERVICES
Unfold your business growth potential with outsourced support
Methodia’s professional services are an excellent addition to your business operations, allowing you to focus on core activities, while you grow in energy and utilities. Businesses that need profound assistance in certain daily activities, can complement their teams’ capacity with our full managed services.
Choose your own customised package of services:
- Business consulting
- Back-office operations
- Technical services
- Customer support
